Do you allow early check in’s? Check in is at 3 pm. Early arrivals may be arranged pending other reservations and the housekeeping schedule. Early checkin’s are not allowed during peak Summer period. Please contact us 24-48 hours of your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time.
Can I get a late check out? Check out is at 10 am. Your prompt departure is appreciated so we can prepare the home for any incoming guests. A 1 hour late departure may be arranged pending other reservations and the housekeeping schedule. If you have not arranged for a late check out, you may be charged $35 for each hour beyond 10 am you are still on property, at a minimum of one hour. If the home has not been vacated by 3 pm, a fee equal to the daily rental rate may be assessed.
Can I bring more people than the maximum allowed? Our maximum occupancy refers to the number of people allowed in the home at any given time (ie includes guests & visitors), some of which may be mandated by certain regulations. Exceptions towards the maximum number of people allowed may be made for children under the age of 2.
Can I reserve a home off your website and is payment secure? Our guests will enjoy the convenience of quickly and easily paying for our vacation homes directly from our website. Rest easy knowing that our online Vacation Rent Payment platform is accredited, certified, secured, and compliant. We accept both VISA and Mastercard payment methods.
How old do I need to be to make a reservation? Guests must be atleast 30 years of age to book with us. If your group is all adults, all guests must meet our minimum age 30.
What are your check in and check out procedures? Each property has individual check-in and check-out procedures. You will receive detailed instructions for your arrival and departure. All properties are inspected prior to your arrival, but we encourage you to inspect the property to ensure no major damage was done by prior guests, which you could potentially be held liable for. Failure to comply with pre-departure cleaning requirements resulting in excessive cleaning will be charged to your credit card at $75/hour, with a one-hour minimum. General check out procedures include:
- Place soiled towels in the bathtub.
- All dirty dishes, cookware and eating utensils should be washed, rinsed, dried and put away in the proper location.
- Floors should be in generally good condition and ready to be vacuumed by our housekeepers.
- All household trash & garbage should be picked up & put in the appropriate waste bins/containers.
- Refrigerator and microwave should be left clean and free of food.
- All appliances (stove, oven, BBQ, etc.) should be left in a clean condition and free of spills and grease.
- Please wipe down counters and other surfaces.
- All litter must be picked up from the premises and placed in the outside garbage cans, tied securely in trash bags.
- Please try not to leave any pet hair in the home! Duct tape works great on furniture
- GLITTER AND CONFETTI ARE NOT ALLOWED AT ANY PROPERTY, INSIDE OR OUTSIDE.
Can I clean the home myself to avoid a cleaning fee? Guests are not allowed to clean after their own stay. Our team of housekeepers are fully insured and meet strict guidelines for cleaning after each tenant vacates.
What is your cancellation policy? Should either party cancel this reservation in writing for any reason more than 60 days prior to the move-in date, the deposit is fully refundable. If you cancel 60 days or less prior to your occupancy date, this will result in a loss of all monies paid less any payments made for a Security Deposit and/or Property Damage Protection plan.
Can I cancel due to weather conditions? Surf Style does not issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires, but CSA Travel Protection Insurance does provide some protection against these instances. If the property is uninhabitable due to such circumstances and you did not purchase insurance, reservations can be rescheduled for future dates within one year of the reservation date.
Do you offer Vacation Rental Insurance? CSA Vacation Rental Insurance is available through Surf Style and covers cancellation or interruption of your stay, travel delay, baggage delay, rental car damage, and emergency/medical/dental expenses. Please read your documentation carefully as certain limitations, restrictions, and exclusions apply. The plan is optional, but we strongly recommend it. In case of unforeseen events, this insurance helps protect your vacation investment. IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE, NO REFUNDS WILL BE GIVEN WITHIN THE 60 DAY PERIOD. For questions concerning the travel insurance or to make a claim due to a cancellation, please call CSA directly at 1-800-554-9839. The insurance premium, 6.95% of the total, is non-refundable and non-transferable. For more information please visit www.vacationrentalinsurance.com
When are payments due? An advance payment equal to 50% of the rental rate is required within 2 days of receipt of confirmation of reservation. The remaining balance is due 60 days prior to your check-in date. Reservations made less than 60 days prior to arrival will require payment in full.
What happens after I book a home? Upon confirmation of your reservation, you will be emailed a Welcome package that includes (but not limited to) such items as arrival instructions, driving directions, wifi info, local eats, & area attractions.
Can we get another set of keys? The majority of our homes are accessed via a door code (keyless!) or lockbox. Access codes are provided 2 days prior to arrival. For those homes with a lockbox, we prefer the keys stay in the lockbox so that each member of your group can access the home at any time. This helps not only eliminate multiple keys but also prevents keys form getting lost.
Does your home come with Infant / Toddler items? Guests may rent toddler items like cribs, high chairs, and pack n plays from a local vendor Baby’s Away https://babysaway.com/ After you rent your items(s), Baby’s Away will deliver to your home upon arrival.
What supplies are included? A starter supply of expendable supplies such as paper towels, toilet paper, hand soap, liquid dish soap, kitchen sponge, and garbage bags are provided; please bring additional if you feel this will not be adequate. Basic cleaning supplies are stocked to do your own cleaning during your stay. Housekeeping is not provided during your stay unless previously arranged.
Will housekeeping clean during my stay? Guests have the option for daily cleanings during their stay at an additional fee. Rates vary per home and what service a guest requests (for ex full cleaning vs no laundry). Note that all reservations for 2 weeks or more automatically receive a mid-stay clean, compliments of Surf Style!
Do you have beach stuff? The majority of our homes come with beach chairs, boogie boards, beach towels, and sand toys. Our typical standard is 1 boogie board per bedroom, 1 beach towel per bedroom + 1, and 1 beach chair per bedroom +1. For example, a 2 bedroom home will have 2 boogie boards, 3 beach chairs, and 3 beach towels. Those properties with multiple units, please be mindful to share with other building occupants.
Do I need to bring linens & towels? Bath towels, bed sheets, pillows and blankets are provided. DO NOT take the home’s linens or towels outside. Please allow us to wash the home’s linens unless you need clean linens during your stay. Extra sheets and towels are provided if you are staying a week or longer (otherwise one set per guest are provided where laundry facilities are available).
Are events or parties permitted? Our homes are suitable only for quieter groups; we do not allow excessive noise at any time, evictions are strictly enforced.
Is there a minimum stay? The majority of our homes have atleast a 3 night nimum stay. We have some homes that require 7 night or 30 night minimum depending upon Home Owner Association requirements, they should appear when searching for your dates.
Is smoking permitted? Smoking is strictly prohibited on the rented premises. If there is tobacco smell in the home after your departure, there will be a minimum $250 charge and potentially an additional cleaning fee.
Are pets allowed? Pets are permitted in selected homes. If you bring your pet, please remember you are responsible for controlling excessive noise from your pet, which may result in early termination of your stay.
What Cable TV package do you have? All properties are privately owned and have different subscription packages for cable and/or satellite and internet. SS does not guarantee any programs, events or reception. Guest(s) are liable for ordering any Pay Per View.
Do your homes have internet access? All of our homes are equipped with complimentary wifi internet.
Does the unit have a DVD player? All homes have DVD players; some have additional audio-visual equipment and is mentioned in the description of the property.
What is your lost & found policy? Please check carefully for belongings before you leave. Guests must send SS a self-addressed prepaid stamped envelope in order to return left items or provide a $25 payment via PayPal. Pick up may also be arranged at our San Diego office. SS is not responsible for lost or stolen items. Any left items not claimed within 30 days will be donated to Goodwill. Larger, heavier items and international shipments may require an additional fee.